Cassidy's Tutu Creations

FAQ

Shipping

Returns

Shipping

  1. Do you offer shipping?

    Yes. We are willing to ship your tutu, please contact me with your address for pricing.

  2. Do you offer delivery?

    Delivery is available for $5 for those in Kitchener, Waterloo, Oakville and Milton, Canada.

    Free delivery is available for Cambridge, Ontario Canada.

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Pricing

  1. What are the prices for your tutus?

    Pricing:

     

    Tutu $20

     

    Adult Tutu $40

     

    Tutu dress $30.00

     

    Rocker outfit $25.00

     

    *pricing is the same for solid colour, or mix of various colours. Your choice!

     

  2. Do you charge extra for multiple colours?

    No, the pricing is the same so feel free to mix it up!

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Sizing

  1. What if I don't know the waist size of my child?

    That's ok! Just let me know the age of the child.  I use a chart that's based on average waist sizes.

    Plus, all our tutus are made with elastic band waists, which will stretch an additional 2 inches.

  2. What is the sizing chart?

    If you know the waist size of your little princess, please just let me know when you place your order. Otherwise, here is a general sizing chart.

     

    Newborn: 14"

    3-6 months:15"

    6-12 months:16-17"

    12-24 months: 18-19"

     

    2-4 years: 20"

    4-6 years: 22"

    6-8 years: 23"

    8-10 years: 24-25"

     

     

     

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Orders

  1. How do I place an order?

    Please fill out the form under the "contact us" section. Please provide the age of the child, and waist size if you have it. If not, we will use the measurements from the sizing chart.

     

    Please specify what colour(s) you would like, quantity and when the tutu is needed. Also, please advise if you would like the tutu shipped, delivered or picked up.

     

    Or you may email this information to:

    [email protected]

     

  2. When will my tutu be ready?

    Once you have placed your order, we will contact you within 24-48 hours to advise you of when your tutu will be ready.

    Tutus are generally ready within 1-2 weeks if the colours are in stock. If they are not, please allow 2-3 weeks. Once the tutu is ready, we will contact you to arrange for pick-up/delivery or shipping.

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Returns

  1. Do you offer returns?

    Because each tutu is custom made to order, we do not accept returns.

     

    If a tutu was made incorrectly, we will make the necessary changes or make a new tutu for you. The old tutu must be returned, and un-worn

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